25ph1 Privacy Policy
Your privacy matters to us. This Privacy Policy explains how 25ph1 collects, uses, stores, and protects your personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC). Please read this document carefully before using the platform.
How 25ph1 Protects Your Data
These highlights summarise the key principles of our privacy practices. They are not a substitute for the full Privacy Policy below, which all users are expected to read.
Data Privacy Act Compliance
25ph1 fully complies with Republic Act No. 10173, the Data Privacy Act of 2012. We handle all personal data with the principles of transparency, legitimate purpose, and proportionality as required by Philippine law.
No Sale of Personal Data
25ph1 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate the platform, comply with regulations, and improve your experience.
Encrypted Data Storage
All personal and financial data stored on 25ph1 servers is protected using industry-standard encryption. Payment data is handled through PCI-DSS compliant third-party processors and is never stored in plain text on our systems.
Your Rights as a Data Subject
Under the DPA 2012, you have the right to access, correct, erase, object to processing, and data portability of your personal information held by 25ph1. You may exercise these rights at any time by contacting our Data Protection Officer.
Defined Retention Periods
25ph1 only retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by PAGCOR regulations and Philippine law. Once data is no longer needed, it is securely deleted or anonymised.
Marketing Opt-Out
If you have opted in to receive promotional communications from 25ph1, you may withdraw that consent at any time. Simply update your notification preferences in your account settings or contact our support team to be removed from marketing lists.
1. Introduction
Welcome to 25ph1. We are committed to protecting the privacy and personal data of every player, visitor, and user who interacts with the 25ph1 online gaming platform at https://25ph1.net. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA 2012), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
This policy applies to all personal data collected, processed, stored, and transmitted by 25ph1 in connection with the operation of our platform, including our website, account management system, gaming services, payment processing, and customer support channels.
By registering an account, accessing the platform, or using any 25ph1 service, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.
Transparency Commitment: 25ph1 believes in plain-language privacy notices. While this document is written in legal-standard English to satisfy regulatory requirements, we have structured it to be as clear and accessible as possible for all Filipino players — whether you are based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines.
2. Data Controller Identity
For the purposes of the Data Privacy Act of 2012, the data controller responsible for the personal information processed under this policy is the operator of the 25ph1 platform, which is a PAGCOR-regulated online gaming entity operating the website accessible at https://25ph1.net.
All questions, requests, and complaints relating to the handling of your personal data should be directed to our designated Data Protection Officer (DPO), whose contact details are provided in Section 15 of this policy.
25ph1 has registered its data processing systems with the National Privacy Commission as required under NPC Circular No. 17-01, and we maintain an active Data Processing Agreement with all third-party processors engaged to handle personal data on our behalf.
3. Categories of Personal Data We Collect
25ph1 collects only the personal data that is necessary to deliver our services, comply with regulatory obligations, and maintain a secure and fair gaming environment. The categories of personal data we process are as follows:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Yes — KYC required |
| Contact Data | Email address, mobile number, home address | Yes — account registration |
| Financial Data | GCash number, Maya account, bank account name and last four digits, transaction history | Yes — deposits/withdrawals |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic collection |
| Usage Data | Games played, wager amounts, session duration, bonus activity | Automatic collection |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact us |
| Marketing Preferences | Opt-in status for promotions, preferred communication channel | Optional |
25ph1 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required by PAGCOR regulations or Philippine law and only with your explicit consent.
4. How We Collect Your Data
25ph1 collects personal data through a number of channels and methods, each described below:
- Direct Registration: When you create a 25ph1 account, you provide identity and contact data directly through our registration form.
- KYC Verification: When you submit documents for identity verification (e.g., passport, driver's licence, SSS/GSIS card, proof of address), these documents and the data within them are collected and processed by 25ph1 and, where applicable, our third-party KYC verification provider.
- Payment Transactions: When you make a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, InstaPay, QR Ph, GrabPay, 7-Eleven CLiQQ, or PesoNet, our payment processors provide 25ph1 with transaction reference data sufficient to reconcile your account.
- Automated Technologies: When you access the 25ph1 website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 8 for full details.
- Customer Support: When you contact us via live chat or email, the content of those communications is recorded for quality assurance and regulatory compliance purposes.
- Third-Party Sources: In limited circumstances, 25ph1 may receive data about you from third parties, including fraud prevention databases, identity verification agencies, and PAGCOR's regulatory systems.
5. Purposes of Data Processing
25ph1 processes your personal data for the following specific and legitimate purposes:
- Account Management: To create, maintain, verify, and administer your 25ph1 player account, including processing login credentials and account preferences.
- Identity & Age Verification: To verify that you are at least 21 years of age and are a legitimate individual as required by PAGCOR regulations and the DPA 2012.
- Payment Processing: To process deposits and withdrawals in Philippine Pesos via your selected payment method, and to maintain accurate financial records in compliance with PAGCOR requirements.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct on the platform.
- Regulatory Compliance: To fulfil obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the DPA 2012, and other applicable Philippine laws.
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your 25ph1 account.
- Platform Improvement: To analyse usage patterns and game performance data (in aggregated or anonymised form) to improve the quality, fairness, and functionality of the 25ph1 platform.
- Marketing Communications: To send you promotional offers, bonus alerts, and platform updates — but only where you have given your explicit opt-in consent to receive such communications.
- Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to enforce self-exclusion requests and deposit limits in accordance with our Responsible Gaming policy.
Purpose Limitation: 25ph1 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your separate consent or as otherwise permitted under the DPA 2012.
6. Legal Basis for Processing
Under the Data Privacy Act of 2012, 25ph1 relies on the following legal bases to process your personal data:
- Contractual Necessity: Processing is necessary to perform the contract between you and 25ph1 — specifically, to operate your account, process transactions, and deliver gaming services.
- Legal Obligation: Processing is necessary to comply with 25ph1's legal and regulatory obligations under PAGCOR conditions, the AMLA, the E-Commerce Act, and the DPA 2012 itself.
- Legitimate Interest: Processing is carried out for the legitimate interests of 25ph1 in preventing fraud, maintaining platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
- Consent: For marketing communications and any non-essential data processing, 25ph1 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7. Sharing and Disclosure of Personal Data
25ph1 does not sell, rent, or trade your personal data. We may share your data with trusted third parties only in the following circumstances and only to the extent necessary:
- Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, GrabPay, InstaPay, QR Ph, 7-Eleven CLiQQ, and PesoNet, solely for the purpose of processing your financial transactions.
- KYC / Identity Verification Providers: Third-party agencies engaged to conduct identity and age verification on behalf of 25ph1, operating under strict data processing agreements.
- Game Content Providers: Software providers who supply slot games, live casino, bingo, and other game content may receive aggregated, non-personally-identifying data for licensing and audit purposes.
- Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government authorities, where disclosure is required by law or court order.
- Fraud Prevention Databases: Industry-shared databases used to identify and prevent fraudulent activity across PAGCOR-licensed platforms.
- IT Infrastructure & Cloud Providers: Providers of server infrastructure, data storage, and cybersecurity services who process data on behalf of 25ph1 under binding data processing agreements that impose equivalent privacy protections.
All third parties with whom 25ph1 shares personal data are contractually required to maintain the confidentiality and security of that data and to use it only for the purposes specified in their agreements with 25ph1.
8. Cookies and Tracking Technologies
The 25ph1 platform uses cookies and similar technologies to enhance user experience, maintain session security, and gather analytics data. The types of cookies we use are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain login session, prevent CSRF attacks, load balancing | Session |
| Functional | Remember language preference, currency display (PHP), interface settings | Up to 12 months |
| Analytics | Measure page performance, navigation paths, error tracking (anonymised) | Up to 24 months |
| Marketing | Track promotional campaign effectiveness where consent is given | Up to 30 days |
Strictly necessary cookies are required for the platform to function and cannot be disabled. All other cookie categories are subject to your consent, which you may manage through your browser settings. Disabling functional or analytics cookies may affect your experience on the 25ph1 platform but will not prevent you from accessing core gaming services.
9. Data Security Measures
25ph1 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction:
- TLS Encryption: All data transmitted between your device and 25ph1 servers is encrypted using Transport Layer Security (TLS 1.3 or higher).
- Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted using AES-256 encryption standards.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. All 25ph1 staff and contractors with data access are subject to confidentiality obligations and regular security training.
- Multi-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication (MFA).
- Penetration Testing: 25ph1 conducts regular vulnerability assessments and third-party penetration testing to identify and remediate security weaknesses.
- Incident Response: In the event of a personal data breach, 25ph1 will notify affected users and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
Your Responsibility: While 25ph1 takes every reasonable precaution to protect your data, the security of your account also depends on your own practices. Never share your login credentials, use a strong unique password, and contact us immediately if you suspect unauthorised access to your 25ph1 account.
10. Data Retention Periods
25ph1 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | PAGCOR & AMLA requirements |
| Financial Transaction Records | 5 years from transaction date | AMLA & BIR regulations |
| Account & Login Data | Duration of account + 2 years | Contractual & legal compliance |
| Customer Support Records | 3 years from last interaction | Dispute resolution purposes |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 13 months from collection | Security & fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction. Where anonymisation is used rather than deletion, the resulting data no longer constitutes personal data and is retained solely for statistical and analytical purposes.
11. Your Rights as a Data Subject
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 25ph1:
- Right to be Informed: You have the right to be informed of how your personal data is collected, used, stored, and shared — which is the primary purpose of this Privacy Policy.
- Right of Access: You may request a copy of the personal data that 25ph1 holds about you, including information about the purposes for which it is processed. Requests will be fulfilled within 10 business days.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may update basic account details directly through your 25ph1 account settings.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 25ph1's legal and regulatory retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and this objection will be honoured without question or condition.
- Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format, where technically feasible, to transfer to another service provider.
- Right to Lodge a Complaint: If you believe that 25ph1 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
How to Exercise Your Rights: To exercise any of the rights listed above, please contact our Data Protection Officer at support@25ph1.net with the subject line "Data Subject Rights Request — [Your Account Username]." We will acknowledge your request within 2 business days and fulfil it within the timeframes required by the DPA 2012.
12. Children and Minors
The 25ph1 platform is strictly restricted to individuals who are at least 21 years of age, in compliance with Philippine law and PAGCOR regulations governing online gambling. 25ph1 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
During the registration process, all users are required to declare their date of birth, and 25ph1 conducts age verification as part of the KYC process prior to the activation of real-money gaming features. Where we discover that an account has been registered by an individual under 21 years of age, we will immediately suspend the account, initiate a full data deletion process for that user's records (subject to any mandatory retention requirements), and return any deposited funds to the originating payment method.
Parental Advisory: If you are the parent or guardian of a minor and believe they may have registered on the 25ph1 platform, please contact us immediately at support@25ph1.net. We take underage gambling extremely seriously and will act on all such reports within 24 hours.
13. Third-Party Links and Services
The 25ph1 platform may contain references to third-party services — such as payment processors, game content providers, and regulatory bodies — in the context of describing available features and compliance frameworks. These references are for informational purposes only.
25ph1 is not responsible for the privacy practices or content of any third-party websites or services that operate independently of the 25ph1 platform. If you navigate away from 25ph1 to a third-party website, we encourage you to review that website's own privacy policy before providing any personal information.
All third-party service providers engaged by 25ph1 to process personal data on our behalf are bound by Data Processing Agreements that require them to maintain standards of data protection equivalent to those described in this policy.
14. Updates to This Privacy Policy
25ph1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the features and services available on the platform. When material changes are made — meaning changes that significantly affect how we process your personal data — we will provide advance notice by posting a prominent notice on the 25ph1 platform and, where feasible, by sending an email notification to your registered address.
The effective date displayed at the top of this document indicates when the current version came into force. Continued use of the 25ph1 platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes.
25ph1 recommends that you review this Privacy Policy periodically — at least once every 30 days — to stay informed of how we are protecting your personal data. Archived versions of previous Privacy Policy documents are available upon request from our Data Protection Officer.
15. Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 25ph1 processes your personal data, please contact our designated Data Protection Officer using the details below. Our team is available 24 hours a day, 7 days a week, and is committed to responding to all privacy-related enquiries promptly and professionally.
- Email (Data Subject Requests): support@25ph1.net — Subject line: "Privacy Request — [Your Account Username]"
- Live Chat: Available within your 25ph1 account dashboard — average response time under 5 minutes.
- Coverage: Serving players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines.
For complaints that remain unresolved after contacting 25ph1 directly, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph, or to contact PAGCOR regarding concerns related to your gaming account.
All formal privacy requests will be acknowledged within 2 business days and resolved within the timeframes mandated by the Data Privacy Act of 2012 and NPC regulations.
Play Safely at 25ph1
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